Returns form an essential component of the supply chain processes; in fact the Supply Chain Operations Reference Model (SCOR) includes it in its key processes – Plan-Source-Make-Deliver-Return. Goods that arrive in short quantity, damaged or those that do not conform to quality need to be sent back to their origin.
Nedlloyd treat such processes differently as they need
- Separate documentation procedure (Returns Invoice).
- Specialized handling (repacking as in the original arrival state).
- Returns authorization from the original consignor.